[PDF] Download ↠ Rapid Techniques for Mapping Experiences | by ☆ James Kalbach


  • Title: Rapid Techniques for Mapping Experiences
  • Author: James Kalbach
  • ISBN: 9781491971222
  • Page: 146
  • Format: ebook

  • If you want to create solutions that really provide value, the first step is to understand your customer s experience Mapping those experiences is the best way to accomplish that, but while many assume that mapping requires heavy upfront research and hi fidelity visualizations, that need not be the case In this report, author Jim Kalbach explains how teams in your organiIf you want to create solutions that really provide value, the first step is to understand your customer s experience Mapping those experiences is the best way to accomplish that, but while many assume that mapping requires heavy upfront research and hi fidelity visualizations, that need not be the case In this report, author Jim Kalbach explains how teams in your organization can co create these diagrams in only a couple of weeks.Product and brand managers, marketing specialists, and business owners will learn the importance of mapping, along with general processes for creating customer experience diagrams Whether you know these diagrams as customer journey maps, experience maps, service blueprints, or something else entirely, this report provides specific techniques for accelerating each stage of map creation You ll learn how to Initiate define the scope, focus, and structure of your project, as well as how you intend to use the map Investigate learn rapid techniques for conducting the internal and external research you need to create your diagram Illustrate help others visualize the experience and find a common understanding Align use workshops to evaluate the mapping effort and produce actionable ideas
    James Kalbach
    James Kalbach Is a well-known author, some of his books are a fascination for readers like in the Rapid Techniques for Mapping Experiences book, this is one of the most wanted James Kalbach author readers around the world.


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    • [PDF] Download ↠ Rapid Techniques for Mapping Experiences | by ☆ James Kalbach
      146 James Kalbach
    • thumbnail Title: [PDF] Download ↠ Rapid Techniques for Mapping Experiences | by ☆ James Kalbach
      Posted by:James Kalbach
      Published :2018-01-04T12:52:02+00:00